If you plan to use a custom reply-to email address when sending event emails, you must first setup DMARC and DKIM records, as well as a verification key in the DNS zone that the reply-to email address resides in.
To add the records for your sending domain, you'll need to add DNS records through your hosting provider, domain registrar, or DNS provider. We recommend referring to your provider's help documentation for specific information on adding DNS records.
Information on setting up and testing the records for use with StatusDashboard is described below:
Required Records
- Verification Key: Create (or update the existing) DNS TXT record for the naked domain (e.g. domain.com) with a value of
mandrill_verify.<key>where <key> can be found by navigating to the StatusDashboard administration portal location shown below. - DKIM: Create two DNS CNAME records in the zone of the sending domain: one with the name
mte1._domainkey.yourdomain.comwith the valuedkim1.mandrillapp.com, and another with the namemte2._domainkey.yourdomain.comand the valuedkim2.mandrillapp.com - DMARC: Create a DNS TXT record in the zone of the sending domain with a host of
_dmarc.yourdomain.com*and a value ofv=DMARC1; p=none
Unverified Reply-To Address
As long as a Reply-To address remains in an unverified state, all email sent from StatusDashboard on your behalf will be sent from the standard do_not_reply@statusdashboard.com email address. Validity of Reply-To addresses are checked automatically each time email notifications are sent.
Testing
Once the DNS records are properly setup their validity can be tested in the StatusDashboard administration portal by navigating to Notifications > Email > Dashboard Options > Whitelabel > [Dashboard] > Reply-To Email Address.