SMS

The StatusDashboard SMS notification method allows users to subscribe to SMS alerts for one or more services, which can be triggered whenever creating or updating events.  The SMS notification method configuration settings include global settings and status dashboard specific settings, both of which are described below:

Global Settings

Global SMS settings apply globally to a StatusDashboard account, including any status dashboards.

Option	Description
Custom Content	Notifications > SMS > Global Options > Custom Content SMS Message If default SMS text is included (either incident or maintenance), that text will be included as the event SMS text when you initially create an event. Whether or not you add default SMS text, you will still be able to customize the SMS text whenever creating or updating an event. If you do not create custom SMS text when creating or updating an event, then the default SMS format will be used: [{Company Name}][Incident Alert | Maintenance Notice][{Service}] Detail: http://stsdb.co/{code} If you do include custom SMS text when creating or updating an event, then the following format will be used: [{Company Name}][Incident Alert | Maintenance Notice] {custom SMS text}
From Numbers	Notifications > SMS > Global Options > From Numbers By default, all SMS messages sent from StatusDashboard will be sent from our shared pool of from numbers. If you are interested in obtaining a dedicated number in your geographic region, please contact our customer support team for help in configuring this option.
Notifications	Notifications > SMS > Global Options > Notifications Enable / Disable SMS Notifications When this option is disabled, the option to broadcast SMS messages when creating or updating events will not be available to StatusDashboard administrators but new SMS subscriptions to status dashboards will still be processed. Note: If your StatusDashboard account has reached the maximum number of allowed SMS messages for the current month, the broadcast SMS option will not be available when managing events.
Phone Numbers	A listing of all phone numbers that are subscribed to notifications for services on one or more status dashboards. Phone numbers can also be tagged with notification tags which allow recipient lists for certain events to be constrained.

Status Dashboard Settings

Status dashboard SMS settings apply to specific status dashboards (i.e. each status dashboard within an account has its own specific SMS settings.

Option	Path	Description
Dashboard Subscription		Notifications > SMS > Dashboard Specific Options > Dashboard Subscription > [Dashboard] Enable / Disable SMS Subscriptions When this option is disabled, the SMS subscription option will not be available on the status dashboard. Note: If the account has reached the maximum number of SMS subscribers allowed, the SMS subscription option will not be available on any dashboard subscription pages.

Managing SMS Subscriptions

The following options are available for managing SMS subscriptions, all of which are specific to individual status dashboards.

End Users

Subscribe Navigate to the dashboard, click the Subscribe button on the dashboard page and select the SMS icon.  Enter a valid country code and phone number and select one or more services to subscribe to. We'll send a confirmation SMS with a validation link which when clicked, will confirm the subscriptions. Once confirmed, the phone number will be subscribed to event SMS messages and will receive any relevant alerts that you broadcast when managing events. Manage Subscriptions Navigate to the dashboard, click the Subscribe button on the dashboard page, select the SMS icon, click the manage button and provide a valid country code and phone number. We'll send a validation SMS which will provide access to add and/or delete subscriptions to specific services on the dashboard. Stop all SMS Messages Customers can reply to any text message sent from StatusDashboard with the message 'STOP' (no quotes) and we will stop all further SMS notifications from being sent to the phone number we receive the message from.  We will consider this number blocked until we receive further instructions from the phone number.  Any subscriptions for this phone number will remain intact, and notifications can be started again at any time by replying 'START' (no quotes) to any text message sent from StatusDashboard.

StatusDashboard Administrators

Manual Subscribe Navigate to Notifications > SMS > Dashboard Specific Options > Subscribers > [Dashboard].  Any phone numbers added here will be immediately subscribed to the associated services.  Please be aware that these manually added phone numbers can be unsubscribed from alerts through the standard StatusDashboard unsubscribe process by your end users.  Import Subscribers SMS subscribers can be imported from a Comma Separated Value (CSV) file by navigating to Notifications > SMS > Dashboard Specific Options > Subscribers > [Dashboard] and clicking the import icon.  There are two options when importing subscribers: Import a list of phone numbers and specific services Import a list of phone numbers.  In this case, each phone number will be subscribed to all services on the dashboard. When importing SMS subscribers from a CSV file, all existing SMS subscriptions will be removed and replaced with the entries in the CSV file.  If you have existing SMS subscriptions and are interested in importing additional subscriptions, it is best to first export your current subscriber list, add the additional entries to the export file, and then use this file to perform the import.  The CSV file must be in the following format and must be a UTF-8 encoded file if it contains non-ASCII characters: Phone Number / Service File Format Phone Number,Service Name [phone],service1 [phone],service2 [phone],service1 [phone],service2 Although when exporting the subscriber list there are additional columns present, these columns are not required for the import, and are ignored if present.  All imported subscriber entries are automatically added with confirmation status set to True. Phone Number File Format Phone Number [phone] [phone] Manage Subscriptions Navigate to Notifications > SMS > Dashboard Specific Options > Subscribers > [Dashboard].  From here, you may search subscribers, unsubscribe subscribers, confirm unconfirmed subscriptions, delete subscriptions and import/export the list of SMS subscribers.

Notification Method Limits

The StatusDashboard SMS notification method has the following subscriber/message limits:

Subscriber Limits	You can review how many confirmed SMS subscribers you have by navigating to Notifications > SMS and viewing the SMS subscribers information field.
Message Limits	You can review how many SMS messages you have sent in the current month by navigating to Notifications > SMS and viewing the SMS messages sent information field.

SMS Delivery Reports

StatusDashboard maintains a record of every SMS message sent including the delivery status (for example, 'sent').  If you would like to review a record of sent SMS messages for your account, you may do so by navigating to Notifications > SMS > Global Options > Delivery Report.  Once we send an SMS message, if we receive updated information on its delivery status, we will update the appropriate record in our system.  Click on the information icon to view detailed information about the message.